Terms & Conditions

1. What RoofWyze is

RoofWyze is an online marketplace operated by RoofWyze LLC, a Florida limited liability company ("RoofWyze," "we" or "us"). Homeowners request a roof replacement, licensed roofing contractors bid on it, and the homeowner picks one. RoofWyze measures the roof from aerial imagery, collects the deposit, orders materials and pays the supplier and roofer when materials are delivered.

RoofWyze is not a roofing contractor, does not perform, supervise or inspect any work, and is not a party to the Roofing Agreement between a homeowner and a roofer. The homeowner and the roofer are responsible to each other for the job.

2. Accounts

You must be at least 18, give accurate information, and keep your login private. Homeowners must own the property or be authorized by the owner. Roofers must hold an active Florida roofing or general contractor license and the insurance RoofWyze requires, and keep both current.

3. Payments through RoofWyze

Payments are processed by Stripe. When a homeowner picks a roofer and signs the Roofing Agreement, the homeowner pays the deposit to RoofWyze. RoofWyze holds it until the homeowner confirms delivery of materials, then pays the supplier the materials invoice and pays the roofer the rest of the deposit. The roofer receives nothing up front. The payment processing fee on the deposit is deducted from the roofer's share. The balance of the job is paid directly to the roofer under the Roofing Agreement.

Cancellation and refunds follow the Roofing Agreement and the Cancellation & Refund Policy. Roofers set up a Stripe payout account to be paid and agree to Stripe's Connected Account Agreement.

4. Release and hold harmless

Homeowners and roofers each release RoofWyze, its owners, employees and agents from any claim arising from the roof work, the materials, the property, the Roofing Agreement, or anything another user does or fails to do.

Homeowners and roofers each agree to indemnify, defend and hold harmless RoofWyze, its owners, employees and agents from claims, losses, damages, costs and attorney fees arising from their own acts, omissions, work or property, or their breach of these terms. This does not cover RoofWyze's own gross negligence or willful misconduct in handling deposits.

5. Roofer rules

Bids are firm prices for the measured roof and include permit and dumpster. Roofers may not contact a homeowner outside RoofWyze before delivery is confirmed, try to move a RoofWyze job off the platform, or offer any rebate, gift, deductible waiver or other inducement. Roofers keep their uploaded terms & conditions current; those terms may only add to the RoofWyze Roofing Agreement and never override it.

6. Insurance claims

RoofWyze shows insurance scope figures exactly as printed and does not interpret policies, advise on coverage or adjust claims. Neither does any roofer on RoofWyze. Homeowners stay the only party to their claim and pay their full deductible.

7. Measurements and information

Roof measurements come from third-party aerial imagery and are used for bidding. Bids, reviews and ratings come from roofers and third parties; RoofWyze checks licenses and insurance but does not guarantee any roofer's work.

8. Limitation of liability

To the extent the law allows, RoofWyze is not liable for indirect, incidental or consequential damages, and its total liability to any user is limited to the fees RoofWyze received from that user in the 12 months before the claim. The service is provided as is.

9. Disputes

Florida law governs these terms. Disputes with RoofWyze are brought in the state or federal courts for Lake County, Florida. Disputes about the roof work are between the homeowner and the roofer under the Roofing Agreement.

10. Changes

RoofWyze may update these terms. Changes apply to new jobs after they are posted here; the Roofing Agreement signed for a job keeps the terms in effect when it was signed.