Cancellation & Refund Policy
Getting bids is free
Homeowners pay nothing to request a roof measurement or receive bids. You can walk away at no cost any time before you pay a deposit.
Your deposit
When you choose a roofer and sign the RoofWyze Job Agreement, you pay that roofer's deposit percentage (RoofWyze minimum 50%) through Stripe. RoofWyze holds it. Nothing is paid to the roofer up front. The full deposit is credited to your roof.
3-business-day cancellation
You can cancel for a full refund of your deposit until midnight of the 3rd business day after you sign. Materials are not ordered until this period ends.
After materials are ordered
If you cancel after the cancellation period, you keep the materials delivered to your home. A flat $500 commitment fee from your deposit goes to the roofer, and the rest of your deposit is refunded after the material supplier is paid.
Delivery
The supplier is paid from your deposit only after you confirm the right materials arrived. If something is wrong, report it on your delivery page and nothing is paid out until it is resolved.
How refunds are paid
Refunds go back to the original payment method through Stripe.
Roofers
Roofer fees and terms are covered in the roofer agreement.
Questions: donald@roofwyze.com